Xero Export and Sync Errors Follow

This article lists common error messages that Xero may return when syncing List or Expense data between Tallie and Xero.

Error: The provided Xero API Credentials are invalid

Reason:

The connection between Tallie and Xero uses a login token and sometimes these tokens can expire for a variety of reasons and usually only need to be refreshed.

Solution:

To resolve this error message, you will need to disconnect and reconnect Xero with Tallie.

To disconnect Xero, navigate to Settings> Integration & Sync > Sync Settings > Disconnect from Xero 

Once disconnected, you'll see a connect option once clicked, you’ll be taken to Xero. Select the organization you’d like to sync with and click Authorize.

Error: Exporting stuck in the Queued state

Reason:

Due to a Xero limitation within their API, it’s only possible to export expense reports which have no more than 30 expenses on them.

Solution:

To resolve this, reject the report and move some of the expenses over to a new report so there is only a maximum of 30 expenses on the report, and try to export again. It is recommended to not run a sync while exporting to Xero, as this may affect the rate limit. 

Please refer to this article for a tutorial on how to Move Expenses Between Reports.

Often times, if you see that the reports do not export but do not show any errors, please check the merchant's name to make sure that it does not include any special characters such as " or space.