Xero Export and Sync Errors Follow

This article lists common error messages that Xero may return when syncing List or Expense data between Tallie and Xero.

Error: The provided Xero API Credentials are invalid

Reason:

The connection between Tallie and Xero uses a login token and sometimes these tokens can expire for a variety of reasons and usually only need to be refreshed.

Solution:

To resolve this error message, you will need to disconnect and reconnect Xero with Tallie.

To disconnect Xero, navigate to Settings> Integration & Sync > Sync Settings > Disconnect from Xero 

Once disconnected, you'll see a connect option once clicked, you’ll be taken to Xero. Select the organization you’d like to sync with and click Authorize.

Error: Exporting stuck in the Queued state

Reason:

Due to a Xero limitation within their API, it’s only possible to export expense reports which have no more than 30 expenses on them.

Solution:

To resolve this, reject the report and move some of the expenses over to a new report so there is only a maximum of 30 expenses on the report, and try to export again. It is recommended to not run a sync while exporting to Xero, as this may affect the rate limit. 

Please refer to this article for a tutorial on how to Move Expenses Between Reports.