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Resolving Export Errors

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If there are issues with the export, Export Errors will appear in red on the Export page. Below are a few common export errors and how to resolve them.

Vendor Mapping Error

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This error suggests that no vendor is mapped for the expense report submitter to create a reimbursable bill in your accounting system. To resolve, go to:

  • Settings
  • Manage Lists
  • People
  • Click on the expense report submitter
  • Mapping tab
  • Select the proper Vendor Name in Accounting System or Bill.com Vendor
  • Save
  • Go back to the Export page to export the report now

Please Note: Can’t find the vendor in the drop-down menu? Make sure the vendor has been created in your accounting system, then go to Settings > Integration & Sync > click Sync Now to kick off a manual sync.

Expense Category Mapping Error

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This error suggests that no account or item is mapped for the expense category. To resolve, go to:

  • Settings
  • Manage Lists
  • Expense Categories
  • Click on the expense category in the error
  • In the Accounting section at the bottom, select the proper Expense Account or Item
  • Save
  • Go back to the Export page to export the report now

Please Note: Can’t find the account or item in the drop-down menu? Make sure the account or item has been created in your accounting system, then go to Settings > Integration & Sync > click Sync Now to kick off a manual sync.

Corporate Credit Card Mapping Error

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This error suggests that the corporate card does not have a liability account mapped. To resolve, go to:

  • Settings
  • Manage Lists
  • Company Cards
  • Map the corporate card to the proper Liability Account (QuickBooks, QBO, Bill.com, and Xero) / Cash Management Account (Intacct) / Credit Card Vendor (Bill.com)
  • Save
  • Go back to the Export page to export the report now
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