Help Center Export & Sync Errors


Project Export Error


This export error will appear if the list object is not synced with This applies to any list:

  • Project
  • Class
  • Vendor
  • Location
  • Department
  • Customer
  • Account

If the sync does not work, try modifying the list object in First, modify the list name and Save. Then, remove the modification and click Save. Finally, click Sync Now and test the export.

Vendor Update Error


If there are existing payments in, the vendor cannot be updated in Tallie. This can occur for the following reasons:

  • If the expense report has already been exported to
  • If the admin un-exported the expense report in Tallie and made changes to the expense report.
  • If the bill was already paid in and the user tried to export the report again

To solve, archive the expense report in Tallie and use the existing bill in

If you do need to export the expense report from Tallie to again, first reject the report. Then, move all the expenses onto a new Report ID. Then, re-submit the report, approve it, and export it.

Please NoteIf you are re-submitting and exporting, you'll need to adjust the accounting in for the previous bill that was already paid so you do not double pay or double book.

Account Connection Issue


There are three causes for when your Tallie account will not connect to

  • The admin has not accepted the welcome invite from Tallie
  • Email addresses are not matching in and Tallie for the admin
  • If using QuickBooks Desktop or QuickBooks Online your accounting software setting could be set to Archive in Tallie
  • You have not synced with Tallie yet if you're using QuickBooks Desktop or QuickBooks Online

There are a few ways to solve this issue:

  • The admin should ensure their email matches their Tallie email
  • Accept the invite from Tallie and try to login once
  • If you use QuickBooks Desktop or QuickBooks Online, try syncing Tallie with those. Once synced, you can connect your account.

General Steps for Errors with Syncing to

Step 1: Unlink Integration Settings on the Export Page by hovering over the linked email.

Step 2: Reconnect to

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