This article lists common error messages that Intacct may return when syncing List or Expense data between Tallie and Intacct.
No Record Export Error
Error: "No record exists for the specified key."
This error occurs when a report with the same report number has been previously exported to Intacct but has since been deleted.
Admins should first check if the same report number is in Intacct. If so, the report can be archived in Tallie.
If the same report is not in Intacct, admins should first reject the report. Then, move the expenses to a new report, submit the report, approve the report, and finally export the report.
Vendor Entity cannot be changed Error
The vendor field cannot be changed in a partially editable transaction if the Admin has already exported this expense report in Intacct. For example, it could be from the same enterprise or a different enterprise. Additionally, that specific report number may not allow for edits. For instance, if the report was paid already.
There are a few ways to solve this error:
- Admins should check the report number in Intacct to confirm if the same report is already there. If so, the report can be archived in Tallie.
- If the report isn't the same, admins will first have to reject the report. Then, move the expenses to a new report, submit the report, approve the report, and finally export the report.
Incorrect Credentials Error
Error: "The provided Intacct API credentials are invalid."
This error occurs when an admin enters the wrong credentials or Tallie isn't authorized to access the Intacct account.
Admins should first check their credentials to ensure they are correct. You can locate your Company ID in Intacct by going to Company > Company Info > General Information > Company Information > ID.
Your User ID can be found in Intacct by going to Company > Users or Web Service Users >Click Edit for the User > User ID. Admins can reset their password by clicking Reset Password in this window.
If the credentials are correct, admins should authorize Tallie to access the Intacct account. To do this, go into Intacct and click Company > Company Info > Edit > Security > Web Service Authorizations > Click the blue plus sign > Sender ID > Add SpringAhead > Save
For more details please see:Adding Users for the Intacct Sync
Sync Error between Tallie and Intacct
This error occurs when a user in Tallie tries to connect to Intacct but does not have adequate permissions to access lists such as type class, project, savings account, credit card, item, GL account, checking account, customer, or vendor.
To access these lists, users should be a Business user with Full Admin Privileges. They should also have access to all entities and departments. If this is not possible, the Admin should provide the user with access to modules and lists that Tallie requires when syncing and exporting. The best practice to do this is to create a Sync User. To create Sync User:
- Going to Company > Users or Web Service Users > Click Subscriptions next to the user > check off all modules/applications > Save.
- Then, for each module/application click Permissions > Choose All > Save.
- Once that is complete, click Full Sync in Tallie.
Please Note: If you do not see Subscriptions for the user, then that company uses Roles and you can do this same process but instead, navigate to Company > Roles > Click Subscriptions next to the Role that is assigned on the user. Once that is set, click Full Sync in Tallie.
Closed Periods Error
Error: "Unable to add to the summary: 'Cash Management Transactions: YYYY/MM/DD Batch'. The batches for the period are closed. Open the summary for this period'"
This error occurs when the sync is attempting to post a transaction to a closed period in Sage Intacct.
To clear the error either adjust the export date (or GL Posting Date) of the transaction so that the date is in the current accounting period in Sage Intacct and sync via Settings > Integration & Sync > Export Settings > Non-Reimbursable Expenses > When creating Transactions: use the export Date or Prompt for the date to be used to ensure the export date is within an open period > Save
Expiration Date Error
Error: "Unfortunately, Tallie could not export this expense to the charge card because the expiration date provided in Intacct is in the past. Please update your expiration Intacct, sync with Tallie and try your export again."
This error occurs when the expiration date on the charge card account in Intacct has a date that is in the past.
To resolve this error edit the expiration date on the associated card account in Intacct, then try your export again.
Sender ID Authorization Error
Error: "The sender ID 'SpringAhead' is not authorized to make Web Services requests to company ID XXXX"
This error occurs when authorization has not been given for our application to access your Intacct company file.
To resolve this error you'll need to add the Sender ID "SpringAhead" to the Web Services Authorizations List found on the Security tab of Company Configuration while logged in to Intacct as an Administrator.
Navigate to Company > Company Info > Edit > Security > Web Services Authorization > Add "SpringAhead"